Terms and conditions

Terrazza sul Vesuvio, Via Avini 71, 80040 Terzigno (NA), Italy.

VAT number 09052651214. National identification code IT063082B4SYVDUHVE.

Email info@terrazzasulvesuvio.it, phone and WhatsApp +39 377 085 4888.

One of the three apartments at the property, let as short-stay holiday accommodation. Each has its own entrance, kitchen and private bathroom.

The stated maximum occupancy cannot be exceeded: the beds we declare are the beds that exist.

You choose dates and number of guests in the search, pick an apartment, and complete payment on Stripe's secure page, where you are asked for first name, last name, email and phone number.

The booking is only concluded once payment has succeeded and the confirmation has been recorded. A payment started but not completed does not hold the dates.

Before payment the price is recalculated against live availability. If it has changed in the meantime, the new price is shown and you decide whether to go ahead.

The amount shown covers the stay for the number of guests indicated and the final cleaning.

The direct booking discount applies to the stay, not to the final cleaning.

The local tourist tax and any extra services are not included and are paid at the property.

The full amount is charged at the time of booking, by card, through Stripe.

Card details are collected and processed by Stripe directly: they never pass through our systems and we do not store them. For each payment we keep the transaction reference, the amount and the outcome.

The rate is prepaid and non-refundable: in case of cancellation, no-show or early departure the amount paid is not returned, in whole or in part.

The right of withdrawal for distance purchases does not apply: article 59(1)(n) of the Italian Consumer Code excludes it for accommodation services for non-residential purposes booked for a specific date.

You can always tell us if something serious happens. Write to us on WhatsApp and, where possible, we will try to move the stay to other dates. It is a courtesy, not an entitlement.

If the dates turn out to be unavailable after payment, the booking is not confirmed and the full amount is refunded automatically to the same payment method. We contact you as soon as we notice.

The same applies if an extraordinary event prevents us from hosting you.

Check-in from 14:00 to 20:00. Check-out by 10:00.

Arrivals after 20:00 carry a late check-in supplement, payable at the property: €20.00 for arrivals between 20:01 and 23:00, €50.00 for arrivals after 23:01.

Arriving before 14:00 or leaving after 10:00 is possible only if agreed in advance and is not guaranteed.

During the stay the house rules apply. They are published on this website and form part of these conditions.

No smoking indoors, no parties, and no more guests than the declared beds. Pets are allowed only by written agreement before booking.

Any damage to the apartment or the shared areas is charged to whoever caused it.

The pool and the outdoor areas are used at the guest's own risk. Children must be supervised by an adult.

We are not liable for personal belongings left unattended in the shared areas.

Information about third-party places, opening hours and services is given for convenience and without warranty: please check it at the source.

For any problem, write to info@terrazzasulvesuvio.it or on WhatsApp first: almost everything gets solved by talking about it.

The European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr.

Italian law applies. Consumers may bring proceedings in the courts of their place of residence or domicile.